Certificate in Hospitality & Front Office Operations
February 28, 2025 3:53 amCertificate in Hospitality & Front Office Operations
Online Course
Certificate in Hospitality & Front Office Operations
The Certificate in Hospitality & Front Office Operations is a 6-month intensive program designed for individuals aspiring to build a career in the hotel and hospitality industry. This course provides a solid foundation in front office management, housekeeping, food and beverage basics, and essential customer service skills. Through a blend of theoretical learning and practical training, students will develop expertise in reservation systems, guest handling, communication, and professional grooming, preparing them for dynamic roles in the hospitality sector.
The hospitality industry is one of the fastest-growing global sectors, driven by tourism, business travel, and luxury experiences. With an increasing demand for exceptional guest services, hotels and resorts are constantly seeking skilled professionals to manage front office operations and ensure guest satisfaction. This creates abundant opportunities for trained individuals in the industry. Graduates of this program can pursue roles such as Front Office Executive in hotels and resorts, Guest Relations Officer, Reservation Associate, etc.
This course is ideal for those passionate about customer service and seeking a rewarding career in the dynamic and global hospitality industry.
Course Fee
₹ 90,000/-
Qualification
10+2 or Above
Duration
1 Year
Course Type
Diploma
Our Recognitions Speaks
Creative Mentors was honored for its excellency in animation education industry
WHAT WE TEACH
Here’s 6-Month Certificate Course in Hospitality & Front Office Operations
- Duration: 2 Weeks
- Topics Covered:
- Overview of the hotel industry and hospitality sectors
- Hotel classifications and organizational structure
- Importance of guest service and guest satisfaction
- Duration: 1 Month
- Topics Covered:
- Role and functions of the front office
- Reservation systems and procedures (manual and software-based)
- Check-in and check-out processes
- Handling guest complaints and special requests
- Telephone etiquette and communication skills
- Understanding the Property Management System (PMS)
- Duration: 2 Weeks
- Topics Covered:
- Importance of housekeeping in hotels
- Cleaning and maintenance procedures for guest rooms and public areas
- Linen and laundry management
- Safety and hygiene standards
- Duration: 2 Weeks
- Topics Covered:
- Introduction to food and beverage services
- Types of meal services (e.g., à la carte, buffet, room service)
- Basics of menu reading and wine/beverage knowledge
- Serving techniques and guest interaction
- Duration: 3 Weeks
- Topics Covered:
- Communication skills and customer service etiquette
- Grooming standards and professional appearance
- Time management and teamwork in hospitality
- Cultural sensitivity and diversity awareness
- Duration: 2 Weeks
- Topics Covered:
- Basics of hospitality marketing
- Upselling and cross-selling techniques
- Role of digital platforms in hotel promotions
- Guest loyalty programs and retention strategies
- Duration: 1 Month
- Activities:
- Hands-on training in front office and housekeeping departments
- Role-play scenarios for guest interactions
- Internship in a hotel or hospitality establishment for real-world exposure
- Theory (40%): Based on written assignments and quizzes.
- Practical (60%): Based on role-plays, case studies, and internship performance.
This course equips students with the essential skills needed to succeed in the hotel management industry, focusing on both technical expertise and guest service excellence.
TO START AN EXCITING CREATIVE CAREER
OUR FACULTY
FROM THE STUDENTS
Direct testimonials from the students who completed the course
ADMISSION PROCESS
Creative Mentors Animation, Gaming and VFX School is looking for dedicated students who want to become tomorrow’s art and design leaders. We seek innovators, storytellers, collaborators, problem solvers, dreamers, leaders—all are welcome here.
