Objective: Provide foundational knowledge and develop essential interpersonal skills.

Modules

1. Introduction to Aviation and Cabin Crew Profession
   • Overview of the Aviation Industry
   • Role and Responsibilities of a Cabin Crew Member
   • Understanding Aircraft Types and Terminology
2. Communication and Interpersonal Skills
   • Verbal and Non-Verbal Communication
   • Handling Customer Queries and Complaints
   • Cross-Cultural Sensitivity and Adaptability
3. Grooming and Personality Development
   • Personal Grooming and Dress Code
   • Building Confidence and Professionalism
   • Etiquette and Social Behavior
4. Introduction to Hospitality Management
   • Basics of Customer Service in Aviation
   • Serving Passengers: Meals, Drinks, and Special Requests
   • Handling VIP and Special Needs Passengers

Objective: Train students in the technical and operational aspects of cabin crew responsibilities.

Modules

1. Safety and Emergency Procedures
   • Safety Regulations and Equipment
   • Handling Emergency Situations: Fire, Turbulence, Evacuations
   • First Aid and Medical Emergency Procedures
2. In-Flight Operations
   • Pre-Flight and Post-Flight Duties
   • Coordinating with the Cockpit and Ground Staff
   • Cabin Inspections and Passenger Briefing
3. Introduction to Aviation Laws and Regulations
   • Understanding Airline Policies and Protocols
   • International Aviation Laws (IATA, ICAO)
   • Safety and Security Standards
4. Language and Soft Skills Training
   • English Proficiency for Aviation
   • Learning an Additional Language (Optional: French, Mandarin, etc.)
   • Active Listening and Conflict Resolution

• Objective: Provide hands-on experience and advanced skills for industry readiness.

  Modules

  1. Service Excellence and Cultural Training
     • Advanced Customer Service Skills
     • Understanding Diverse Cultures and Customs
     • Managing Difficult Passengers
  2. In-Flight Sales and Revenue Management
     • Duty-Free Sales Techniques
     • Promoting Airline Services and Products
     • Managing In-Flight Inventories
  3. Mock Flights and Simulations
     • Real-Time Cabin Crew Simulations
     • Handling Realistic Emergency Scenarios
     • Practicing In-Flight Announcements
  4. Internship and Career Preparation
     • Internship with Airlines or Training Centers (2-3 Months)
     • Resume Building and Interview Skills
     • Industry Certification and Placement Assistance

• Mastery of customer service and in-flight operations.
• Proficiency in handling emergency situations and safety procedures.
• Development of professional grooming, communication, and interpersonal skills.
• Real-world experience through internships and mock flights.

Graduates of this program can work as Cabin Crew Members, Flight Attendants, or Customer Service Representatives for domestic and international airlines. Opportunities also exist in aviation hospitality and airport ground operations. This certification opens doors to a dynamic, exciting, and well-rewarded career in the aviation industry.