Objective: Familiarize students with the basics of airport operations and the aviation industry.

Modules

1. Overview of the Aviation Industry
   • Structure and Functioning of Airports
   • Types of Airlines and Their Operations
   • Regulatory Bodies (ICAO, IATA, DGCA)
2. Airport Infrastructure and Operations
   • Key Areas: Terminals, Runways, Aprons, and Control Towers
   • Role of Ground Services in Airport Operations
   • Passenger and Baggage Flow Management
3. Customer Service Essentials
   • Importance of Customer Service in Ground Handling
   • Communication Skills and Professionalism
   • Handling Passenger Complaints and Queries

Objective: Develop proficiency in managing passenger-related services at the airport.

Modules

1. Check-In and Boarding Procedures
   • Passenger Documentation (Passports, Visas, Tickets)
   • Use of Check-In and Boarding Systems
   • Handling Special Passenger Needs
2. Baggage Handling
   • Baggage Tagging and Tracking Systems
   • Managing Lost, Delayed, or Damaged Baggage
   • Weight Restrictions and Security Protocols
3. Cultural Sensitivity and Diversity
   • Dealing with Passengers from Different Backgrounds
   • Cross-Cultural Communication Techniques

Objective: Provide knowledge of ground handling services related to aircraft and cargo.

Modules

1. Ramp Handling Operations
   • Aircraft Loading and Unloading Procedures
   • Coordinating with Pilots and Crew Members
   • Ground Equipment and Vehicle Management
2. Air Cargo Management
   • Basics of Cargo Documentation and Handling
   • Dangerous Goods Regulations (DGR)
   • Freight Storage and Security
3. Safety and Security Protocols
   • Safety Standards for Ramp and Cargo Handling
   • Emergency Response Procedures
   • Adherence to Security Guidelines

Objective: Understand the legal and technological framework of airport ground services.

Modules

1. Aviation Laws and Regulations
   • Overview of International and National Laws
   • Compliance with Airline and Airport Policies
2. Airport IT Systems
   • Introduction to Passenger Service Systems (PSS)
   • Baggage Reconciliation and Tracking Systems
   • Use of Airport Operational Databases
3. Ticketing and Reservation Systems
   • Basics of Global Distribution Systems (GDS)
   • Online and Offline Ticketing Procedures

Objective: Prepare students for the professional demands of airport ground services.

Modules

1. Teamwork and Collaboration
   • Working Effectively in Multidisciplinary Teams
   • Conflict Resolution Techniques
2. Time and Stress Management
   • Managing Shift Work and Peak Hours
   • Handling High-Pressure Situations
3. Grooming and Presentation Skills
   • Professional Appearance Standards
   • Building a Positive First Impression

Objective: Gain hands-on experience and prepare for the industry.

Modules

1. Mock Training Sessions
   • Simulation of Passenger Check-In and Boarding
   • Practicing Baggage Handling and Ramp Operations
2. Internship or On-the-Job Training
   • Placement at an Airport or Ground Service Provider
3. Career Preparation
   • Resume Writing and Interview Skills
   • Industry Networking and Job Application Guidance

• Understanding of airport ground service operations.
• Proficiency in passenger handling, baggage management, and ramp operations.
• Familiarity with regulatory compliance, safety, and security protocols.
• Industry-ready skills through practical training and internships.

This curriculum equips students for entry-level roles in airport operations, ensuring they are well-prepared for careers in this dynamic and growing sector.