Objective: Build a strong foundation in hotel operations and essential hospitality skills.

Modules

1. Introduction to Hospitality and Tourism Industry
   • Overview of the Hospitality Industry
   • History and Evolution of Hotels
   • Relationship Between Tourism and Hospitality
2. Front Office Operations
   • Reservation Systems and Procedures
   • Check-In and Check-Out Processes
   • Guest Relations and Complaint Handling
3. Housekeeping Management
   • Role and Responsibilities of Housekeeping
   • Cleaning Techniques and Standards
   • Linen and Inventory Management
4. Food and Beverage (F&B) Service
   • Basics of Restaurant Operations
   • Table Setting and Serving Etiquette
   • Understanding Menu Types and Planning
5. Professional Communication Skills
   • Effective Verbal and Non-Verbal Communication
   • Handling Multicultural Guests
   • Report Writing and Email Etiquette

Objective: Develop advanced skills in hotel management and prepare for industry challenges.

1. • Modules

     1. Hotel Marketing and Sales
        • Strategies for Hotel Branding and Promotion
        • Online and Offline Marketing Channels
        • Revenue Management and Pricing Techniques
     2. Food Production and Culinary Arts
        • Introduction to Kitchen Operations
        • Basics of Food Preparation and Hygiene
        • Menu Costing and Food Safety Standards
     3. Event Planning and Banquet Management
        • Organizing Corporate and Social Events
        • Banquet Setup and Service Protocols
        • Budgeting and Coordination with Vendors
     4. Hotel Accounting and Financial Management
        • Basics of Hotel Accounting Practices
        • Cost Control and Budgeting
        • Understanding Profit and Loss Statements
     5. Sustainable and Ethical Hospitality
        • Eco-Friendly Practices in Hotels
        • Importance of Corporate Social Responsibility (CSR)
        • Guest Engagement in Sustainability
     6. Internship and Project Work
        • Internship in Hotels or Hospitality Enterprises (2-3 Months)
        • Capstone Project: Develop a Business Plan for a Hotel or Restaurant
        • Presentation of Learning and Experiences
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• Proficiency in front office, housekeeping, and F&B operations.
• Advanced understanding of hotel marketing, finance, and event management.
• Practical experience through internships and project work.
• Awareness of sustainable practices and ethical hospitality standards.
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