IT Support Professional Certificate
February 9, 2025 5:33 pmIT Support Professional Certificate
Online Course
IT Support Professional Certificate
The IT Support Professional Certificate program is designed to equip aspiring IT professionals with the skills and knowledge needed to provide effective technical support in a variety of IT environments. Over 9 months, this course covers essential topics such as operating system management, hardware troubleshooting, networking basics, cloud computing, security protocols, and advanced IT support tools. Students will gain hands-on experience through practical assignments, learning to diagnose and resolve hardware, software, and network issues while providing exceptional customer support.
The demand for skilled IT support professionals is growing rapidly, driven by the increasing reliance on technology across industries. IT support is a critical function in ensuring smooth operations, making it a highly rewarding career path. Graduates can find opportunities in various sectors, including tech companies, financial institutions, healthcare organizations, educational institutions, and government agencies. Roles such as IT Support Specialist, Helpdesk Technician, Network Administrator, and Desktop Support Technician are in high demand.
In addition to technical expertise, students will develop strong problem-solving, communication, and customer service skills, preparing them for diverse challenges in the IT field. With the right training, certification, and hands-on experience, IT support professionals can advance into higher-level roles such as Systems Administrator, Network Engineer, or IT Manager, offering ample career growth
Course Fee
₹45,000/-
Qualification
Any Degree
Duration
6 Months
Course Type
Certification
Our Recognitions Speaks
Creative Mentors was honored for its excellency in animation education industry
WHAT WE TEACH
Here’s a 9-Month Course Curriculum Modulewise for the IT Support Professional Certificate, designed to equip students with the skills and knowledge required to manage IT systems, troubleshoot hardware and software issues, and provide technical support to users.
Month 1-3: Foundations of IT Support
- Topics Covered:
- Role of IT Support Professional
- Overview of IT Infrastructure
- Types of IT Support (Helpdesk, Field Support, Remote Support)
- Common IT Terminology
- Introduction to Operating Systems (Windows, macOS, Linux)
- IT Support Tools and Software
- IT Service Management (ITSM) and Helpdesk Platforms
Practical Assignment: Set up a basic support ticket system and practice using helpdesk software.
- Topics Covered:
- Installing, Configuring, and Managing Operating Systems (Windows, macOS, Linux)
- Software Installation, Licensing, and Updates
- Command Line Basics (Windows Command Prompt, macOS Terminal)
- Managing System Performance and Resources
- File Systems, Disk Management, and Storage Solutions
- Backup and Recovery Procedures
- Practical Assignment: Install and configure different operating systems on virtual machines, perform system updates and backup tasks.
- Topics Covered:
- Introduction to Networking: IP Addresses, DNS, Subnets, DHCP
- Network Topology and Devices (Routers, Switches, Modems)
- Troubleshooting Network Connectivity Issues
- Basic Networking Tools (Ping, Traceroute, Ipconfig)
- Wireless Networks and Security Protocols
- Introduction to Firewalls and VPNs
- Topics Covered:
Month 4-6: Advanced IT Support Skills and Troubleshooting
- Topics Covered:
- Common Hardware Components: CPU, RAM, Hard Drives, Monitors, Keyboards, etc.
- Hardware Installation and Upgrades
- Diagnosing and Troubleshooting Hardware Failures
- Peripheral Devices and Connectivity (Printers, External Storage)
- System Assembly and Disassembly
- Practical Assignment: Diagnose and fix common hardware issues and assemble/disassemble a desktop computer.
- Topics Covered:
- Configuring and Troubleshooting Routers and Switches
- Advanced Network Troubleshooting and Tools (Wireshark, NetFlow)
- Network Security Best Practices
- Managing Firewalls and VPNs
- Securing Wireless Networks
- Introduction to Cybersecurity Concepts
- Practical Assignment: Set up and troubleshoot a home network with multiple devices, configure a VPN.
- Topics Covered:
- Introduction to Cloud Services (AWS, Google Cloud, Microsoft Azure)
- Cloud Storage Solutions and Data Management
- Virtualization Concepts (VMware, Hyper-V, VirtualBox)
- Creating and Managing Virtual Machines
- Cloud Security and Best Practices
- Practical Assignment: Create and manage a virtual machine, use cloud-based storage and services for data management.
- Topics Covered:
Month 7-9: Specialized IT Support and Professional Skills
- Topics Covered:
- Remote IT Support Tools (Remote Desktop, TeamViewer, etc.)
- Managing Mobile Devices (Android, iOS)
- Mobile Device Management (MDM) Solutions
- Troubleshooting Mobile Device Issues
- Supporting Remote Workers and VPN Solutions
- Topics Covered:
- Topics Covered:
- Incident and Problem Management
- ITIL Framework (Information Technology Infrastructure Library)
- Service-Level Agreements (SLAs)
- Effective Communication and Customer Support
- Documentation and Reporting
- Managing IT Support Teams
- Practical Assignment: Create an IT support report, implement incident management best practices, and conduct a mock support call.
- Topics Covered:
- Review of Key Concepts and Skills
- Preparation for Certification Exams (e.g., CompTIA A+, ITIL)
- Capstone Project: Troubleshoot and Resolve a Complex IT Issue
- Career Development: Building a Resume, Interview Preparation, and Job Search Strategies
- Practical Assignment: Complete a comprehensive IT support project that involves solving real-world technical issues.
- Topics Covered:
- Capstone Project: Students will work on a final project that integrates skills learned throughout the course, demonstrating their ability to troubleshoot, manage, and resolve IT support issues.
By the end of this 9-month course, students will have gained a comprehensive understanding of IT support, from basic hardware and software troubleshooting to advanced networking, security, and cloud computing. Graduates will be well-prepared for various roles, including IT Support Specialist, Helpdesk Technician, Network Administrator, Systems Administrator, and Desktop Support Technician. With a solid foundation in IT support and industry-recognized certifications, students will be ready to enter the workforce and tackle real-world technical challenges.
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OUR FACULTY
FROM THE STUDENTS
Direct testimonials from the students who completed the course
ADMISSION PROCESS
Creative Mentors Animation, Gaming and VFX School is looking for dedicated students who want to become tomorrow’s art and design leaders. We seek innovators, storytellers, collaborators, problem solvers, dreamers, leaders—all are welcome here.
